Right of withdrawal...
You may cancel your contract with us for the goods you order at any time up to the end of the 14th day from the date you receive the ordered goods, without giving any reason.
The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise your right to cancel your contract you must notify us by email of your decision to cancel by a clear statement. Please then return your item to the following address: PanelZone, Antwerp Road, Hull, HU7 0NZ. Please include your order number in the returned parcel so we are able to allocate this correctly. We do not provide free postage for returns.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you have received the goods before you cancel your contract you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk without undue delay, and in any event not later than 14 days after the day on which you communicate your cancellation from this contract to us.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card including original delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) will be re-credited to your account within 14 days of us receiving the goods PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. You will be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We will make any reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
If you do not return the goods delivered to you or do not pay the cost of return, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you, or withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
Cancellation by us
We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) payment in full has not been received;
c) we do not deliver to your area; or
d) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.