Terms and conditions...
The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
It is important that you ensure the details you supply us with are correct, complete and current. If you have registered with us, you are responsible for maintaining the confidentiality of your account and password, and agree that any activities occurring under your account or password are your responsibility.
The prices payable for goods that you order are as set out in our website.
You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
Online payments can be made by Credit/Debit card using Sage Pay, which accepts most major credit and debit cards.
Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the 14th day from the date you receive the ordered goods, without giving any reason.
The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise your right to cancel your contract you must notify us by email of your decision to cancel by a clear statement. Please then return your item to the following address: PanelZone, Antwerp Road, Hull, HU7 0NZ. Please include your order number in the returned parcel so we are able to allocate this correctly. We do not provide free postage for returns.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you have received the goods before you cancel your contract you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk without undue delay, and in any event not later than 14 days after the day on which you communicate your cancellation from this contract to us.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card including original delivery costs (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) will be re-credited to your account within 14 days of us receiving the goods PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. You will be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
We will make any reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
If you do not return the goods delivered to you or do not pay the cost of return, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you, or withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods.
Cancellation by us
We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) payment in full has not been received;
c) we do not deliver to your area; or
d) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
We only deliver within the UK.
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Delivery will be made as soon as possible after your order is accepted, and we aim to dispatch on the following day after receiving your order providing stock is available. In any event, delivery should be made within 30 days of your order, providing stock is available.
If it is apparent that goods have been damaged during transit, or if the outer packaging is damaged, please make a note of this on the carrier’s delivery documentation in order to protect your legal rights.
You will become the owner of the goods you have ordered when they have been delivered to you providing cleared funds have been received by us. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause (c) above.
We do not provide technical advice, and you should ensure that the products you buy are suitable for their intended purpose.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Should you have a dispute which you feel that we have failed to resolve, please see the Online Dispute Resolution platform available here
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at PanelZone, Antwerp Road, Sutton Fields, Hull, Yorkshire, HU7 0NZ, and all notices from us to you will be displayed on our website from to time.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems, website or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
All the information, including text, graphics and computer code, displayed or contained on this website is the copyright of Carafax Ltd. Any unauthorised use of this information without the prior written consent of Carafax Ltd is prohibited. The names and logos of Carafax Ltd and PanelZone are the trade names or trademarks of Carafax Ltd, and may not be used without the prior consent of Carafax Ltd.
Alteration of Terms and Conditions or Website
We reserve the right to amend our Terms and Conditions, and our website at any time. The Terms and Conditions in place at the time that you order goods from us will apply to that order.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.